Frequently Asked Questions
Everything you need to know about Brenza — orders, shipping, returns, and more.
Orders & Payments
Simply browse our store, add your favorite items to the cart, and proceed to checkout. We accept all major credit/debit cards, PayPal, and other secure payment methods.
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@brenza.com with your order number and we'll do our best to help.
Absolutely! Our store uses SSL encryption and secure payment gateways to ensure your personal and payment information is always protected.
We accept Visa, MasterCard, American Express, PayPal, and other major payment methods. All transactions are processed securely.
Shipping & Delivery
Standard shipping typically takes 7–14 business days. Express shipping options are available at checkout for faster delivery.
Yes! We ship worldwide. Shipping times and costs vary by location and will be calculated at checkout.
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this to track your package in real time.
While we strive for on-time delivery, occasional delays may occur due to customs or unforeseen circumstances. Please contact us if your order is significantly delayed and we'll investigate right away.
Returns & Refunds
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or exchange.
Contact our support team at support@brenza.com with your order number and reason for return. We'll guide you through the process step by step.
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.
We sincerely apologize! Please contact us within 48 hours of delivery with a photo of the issue. We'll send a replacement or issue a full refund immediately.
Products
Yes! At Brenza, we carefully curate every product to meet high quality standards. We want you to love what you receive.
Popular items are restocked regularly. You can sign up for restock notifications on the product page to be the first to know.
Contact & Support
You can reach us via email at support@brenza.com or through our Contact page. We respond within 24 hours on business days.
Our support team is available Monday to Friday, 9am – 6pm (PKT). We aim to respond to all queries within 24 hours.